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dontek service

we are always here to help


If you believe you have a unit which requires servicing, you can send it to Dontek for repair.

Have a query about your unit? Simply fill out the form and we will get back to you! 

Watch our instructional videos to help with controller installation

Use these troubleshooting guides to assist you with most product issues.

The most common questions we receive about our products 

Full product manuals explaining set up, installation and use.

Our clients say

"I could not be more pleased with Dontek’s attitude and helpful advice with a new sensor. Complaints are easy but few people acknowledge proper customer care. Please pass on my thanks."
richard from NSW
"I had thought it would have been a hassle to obtain a replacement, but thanks to one of your helpful staff I received the part I needed quickly and installed it without any issues. My Dontek system is now up and running perfectly and my family can soon look forward to getting the most out of our warm pool. Thank you for the great support and service."
cameron from NSW
"Thanks for the kind and wonderful technical support I received over the phone from your service department. About a year ago, Dontek also helped very kindly resolve my issue and was able to ship out the part I required in no time. We have been and remain a very happy Dontek customer- your product has stood the test of time- and still performs excellently."
martin from VIC
"Thank you to Dontek for your most professional and reliable after sales and repair service - it is outstanding and exceeds all our expectations. We would have absolutely no hesitation in referring Dontek to anyone."