03 9762 8800


Our national service department handles all customer enquiries and service repairs.


Dontek is always happy to help! If you have an issue with your product that cannot be resolved using the troubleshooting guides or user manuals, simply call Dontek when you are in front of your controller for some troubleshooting assistance. However, if you believe you have a faulty unit, you can send it to Dontek for repair.

Please print and fill out the Service Return Form and send with your product to Dontek’s


postal address. Once your product is received at Dontek, you will be contacted in regards to the issue and its resolution.

Dontek has a standard repair fee. For more information, please call Dontek.